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FAQs – Frequently Asked Questions
Discover the solutions to some of the most frequently asked questions about our baby equipment cleaning service.
What is your policy regarding cancellations?
We are aware that plans occasionally undergo unexpected changes. Up to 24 hours before to your planned appointment, you are free to reschedule or cancel your service without encountering any additional costs. A 50% cancellation fee will be charged for cancellations made less than 24 hours prior to the service.
Can I cancel a reservation myself?
Absolutely, you can cancel your reservation by contacting us via phone at our service number or via WhatsApp, or by sending an email to the address provided on our website. If not, don’t hesitate to contact our customer support team for help.
Do you offer contactless delivery and pick up?
Yes, we offer contactless delivery and pick-up services for your stroller for your convenience and safety. Without making direct contact, our staff will pick up and deliver the stroller to your house or place of business. To guarantee a smooth and safe experience, we adhere to stringent health regulations.
What is your cancellation policy?
Any service fees are non-refundable after a baby gear cleaning reservation is booked. You will be refunded 100% of all other fees and costs if you cancel all or any part of the requested cleaning services at least 24 hours prior to the time of pick-up, drop-off, or on-site service. Additionally, there will be a $25 cancellation fee if you need to cancel less than 24 hours before to your scheduled cleaning.
Can I pay after my baby gear cleaning service is complete?
No. At the time of booking, full payment is required. You have the option of leaving a gratuity when you place your order or adding one after the cleaning is finished.
How do order cancellations work?
To guarantee your desired time, we advise making your reservation at least 24 hours in advance. Please contact us if you have an urgent or same-day requirement, and we will try our best to fulfill it.
What is Cancel For Any Reason?
You can cancel your service at any time without giving a reason under our “Cancel For Any Reason” policy, provided that you give us at least 24 hours’ notice. You have more freedom and peace of mind as a result.
How far ahead should I make my reservation?
To guarantee your desired time, we advise making your reservation at least 24 hours in advance. Please contact us if you have an urgent or same-day requirement, and we will try our best to fulfill it.
What forms of payment do you accept?
Cash, bank transfers, and digital payments like mobile wallets are among the many payment options we offer for a hassle-free transaction.
Should I tip my cleaner?
Tipping is entirely up to the individual and is entirely voluntary. A gratuity is always appreciated but never demanded because our cleaners are committed to giving excellent service. You are welcome to tip directly or add a tip when making a reservation if you are happy with the service and would like to express your gratitude. We appreciate your consideration of the efforts of our team!